Reception centres burn staff time on the same everyday questions — laundry hours, canteen, rules, where to go — while newcomers face language stress and an information vacuum. LINK AI was built as a practical answer: a installable PWA plus a multilingual AI assistant grounded in a centre-specific knowledge base.
This is the first piece in a short series: LINK AI · VEI ecosystem · UDI-adjacent path.
The problem
- Residents: high stress, unfamiliar rules, hard to ask “simple” questions again and again.
- Staff: hours lost to repetitive Q&A across language barriers — time that should go to complex cases.
- Operators: inconsistent answers, weak visibility into what people actually need.
What we shipped
- PWA — scan a QR / open the URL, install on the phone; feels like an app without store friction.
- AI assistant — answers in the resident’s language from an isolated knowledge pack (schedules, rules, photo landmarks, maps).
- WordPress + custom plugins — fast to edit rules and hours when the centre changes something.
Live surfaces:
Value for the host organisation
- Staff relief — automate a large share of routine questions (target framing: majority of repetitive FAQs).
- 24/7 coverage — nights and weekends when the desk is closed.
- Visual navigation — not only text: photos and map links so people find the right door.
- Analytics signal — request heatmaps can show what confuses residents this week.
Result and next step
A working MVP proved the pattern: field-built knowledge + AI dialogue + lightweight PWA. That chapter fed the larger VEI ecosystem — see the VEI case and the Projects links block.
Hiring / partnership angle: if you run reception operations, municipal onboarding, or AI product in Norway — contact.
FAQ
Is LINK AI the same as VEI?
LINK AI is the reception / everyday-guide module that started the journey. VEI is the modular ecosystem that extends beyond the first months (commune, scan, translate, language).
Can each centre have its own rules?
Yes — the architecture assumes an isolated knowledge base per site (hours, house rules, photo references), with room for network-level updates later.